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This policy explains
Who we are
This Site is run by Basics4kidz.com. For legal purposes, including the EU General Data Protection Regulation (“GDPR”) Basics4kidz.com is the “ data controller” of the personal information collected through the site, by phone or by e-mail
How we collect information
We collect personal information on our website when you:
- Other contact
We will collect personal information about you when you contact us by telephone, e-mail, Live Chat or via social media.
The personal information we collect may include:
We would not knowingly offer or sell our products to children under the age of 16 and would not knowingly collect personal information from them. If a parent or guardian is aware that a child’s personal information has been provided in error, please contact our customer service team immediately at +31 650247857 or +31 204537909 and we will remove the details from our database. We reserve the right to ask anyone we suspect to be under the age of 16 to provide details of their age.
How we use your information:
Information we collect from you may be shared between all departments within Basics4kidz.com and our third party suppliers and agencies
We will use your information in the following ways:
1. To fulfill the contract you enter into when you order goods from us.
2. To administer and monitor our site, including to ensure that content is presented in the most effective manner for you and for your device
3. To send you relevant marketing information providing you have given us consent to do so.
4. To respond to your customer service enquiries or requests
If you contact us and or our customer service team, we may keep a record of that correspondence.
How we share your information
We share your information with our core service providers and third party platforms as required for our business to function; for example, fulfilling deliveries, fraud detection, credit risk reduction checks, IT systems support, and internal audits. We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your e-mail address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared which means we do not disclose your e-mail but can still enable linking between your social media presence and our Site. We may share your personal data with the police or other companies and organisations assisting us in fraud prevention or investigation and credit risk reduction when permitted or required to by law, or when trying to protect against or prevent actual or potential fraud or unauthorised transactions, or investigating fraud that has already taken place.
How long we keep your information
We retain the information you provide for the following periods:
How we store your information
Your information may be processed by our staff or by the staff of our suppliers to the extent necessary to fulfill your order. By submitting your personal information to us, you agree to this transfer, storing and processing of your personal information.
We will keep the data which we collect from you on a secure server. Any information you give us relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.
Where we have given you a password (or where you have chosen one) to access certain parts of this site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
If you are sharing a computer with someone else or are using a computer in a public place please remember to log off after your visit and close your browser.
Your personal information
You can contact us at [email protected]
Changes to this policy
We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or sending you an e-mail with the update.
Please check this Policy regularly to stay informed.
If our information practices change at any time in the future, we will post the policy changes to the site so that you may opt out of the new information practices. We suggest that you check the site periodically if you are concerned about how your information is used.